Managing Conflict and Difficult Conversations

Conflict in the workplace is inevitable. Learn the framework and strategies necessary to transform these difficult conversations into productive discussions.

Participants will explore their personal style in addressing conflict how that manifests in the workplace. Learn how to quickly defuse tense situations, while being open and authentic. This session will explain the three-part difficult conversation framework that can be used in any conflict to get to the root of the issue. Practice your new skills on a real life challenge you are having, and work with a partner to plan and get feedback on your process.

Topics Addressed: communication, identity, conflict, relationships

Course Level: Introductory

Who should attend:

  • Nonprofit professionals who work in a dynamic workplace.
  • Leaders, managers, and directors who want to develop strong conflict management skills.
  • CNM Members working toward their Leadership Development certificate

Method of Facilitation: discussion, hands-on activities

This work will amplify the impact of nonprofits by helping participants:

  • Reflect on their own personal style in addressing conflict.
  • Understand the three-part framework to every difficult conversation.
  • Practice planning for a real life difficult conversation and role-play the discussion.

Kellee Mannix, Director of Education
October 18, 2018; 8:30 AM to October 18, 2018; 3:30 PM
End Date
Wednesday, January 30, 2019
$105.00 for Members; $215.00 for nonmembers; $60.00 for students

Subject Area(s)
Management & Leadership
Center for Nonprofit Management
Other Details
Lunch Included


This workshop has already started and registrations are no longer being accepted. If you are interested in taking this course, please refer to the list below to find another time with the course will be offered.

This workshop is not currently offered at any other times.