CNM Trainers

Robert Lawrence Wilson, The Culture Shift Team

Robert Lawrence Wilson is a Nashville, TN based consultant and speakerwith expertise in diversity management, multicultural marketing, customerexperience strategy, and leadership development. He specializes in "soupto nuts" diversity strategy development and deployment at medium to largeorganizations and customer experience strategy and execution in retailenvironments. Prior to his consulting practice, Robert served in executiveroles at Nissan North America, including Nissan's first director of Diversityand Inclusion and Nissan's director of Customer Experience. As director ofdiversity and inclusion, Robert developed and led Nissan's diversity practice,spanning Nissan's operations in North and South America. He also heldresponsibility for Nissan's multicultural marketing strategy resulting in significantmarket share gains in key ethnic markets. Under his leadership Nissan receivedDiversity Inc.'s recognition as one of their top 25 noteworthy companies fordiversity and inclusion in 2014 and 2015. In his customer experience leadershiprole, Robert led the development and execution of Nissan's customer experiencebusiness plan and held responsibility for customer experience at all ofNissan's nearly 1200 US dealerships. In addition to his executive roles, Roberthas held leadership positions in manufacturing, quality, and engineering atthree fortune 100 corporations. Highly regarded for his leadership, strategicthinking, and change management expertise, he is also known for his high levelof community engagement serving on the leadership boards of three non-profitorganizations promoting greater access to quality education for our nation'smost at-risk student population. Robert holds a bachelor’s degree in mechanicalengineering from the University of Michigan, Ann Arbor as well as well as amaster’s degree in business administration from Duke University.