CNM Trainers

Martha Kelley, Consultant, Center for Nonprofit Management

Martha Kelley serves as an independent consultant with a variety of business, non-profit, medical, and educational organizations. Current projects include: facilitating the Physician Leadership College of the Tennessee Medical Association, serving as training coordinator for the University of Tennessee Center for Industrial Services, and serving as a consultant in strategic planning and change management for the Center for Nonprofit Management. In 2010-2011, she developed a centralized training plan for the Vanderbilt University Medical Center, and served as project manager for the Tennessee Center for Performance Excellence annual conference.

In 2007-2010, she worked with Rhodes College in Memphis, TN as they engaged in a re-engineering of student services using continuous improvement principles. Her duties included fostering teamwork, teaching classes in facilitation, customer service, and strategic planning, as well as working with staff in process improvement and their own professional development.

Previously she served as Director of Executive Learning Networks at Belmont University’s Center for Professional Development. She designed programs, coordinated and directed professional development opportunities for various corporate and government groups, including senior leadership teams.

During her Belmont tenure she served as Belmont’s executive assistant to the president, assistant vice president of Administration and Planning, director of quality research, and registrar. Her experience in these areas afforded her insight into organizational development and leadership of initiatives that improved the university’s internal operations.

She served on Belmont’s Senior Leadership Team and was actively involved in the development of the university’s strategic plans. She established systems for collecting the “voice of the customer” and for the communication of summative and trend data to the Belmont community. Her work in facilitating the operational phase of Belmont’s innovative “Belmont Central,” a one-stop student service center, contributed to the university winning the 1997 RIT/USA Today Award for exceptional teamwork.

Her favorite assignment was the development and leadership of the university’s “Lighten Up” team, a team focused on having fun in the workplace.

Teaching experience includes team and personal development course work for a variety of corporations and educational institutions. Areas of expertise include: continuous quality improvement, delivering quality service, team training, “hiring the best," and leadership development.

She is a summa cum laude graduate of Middle Tennessee State University in speech communications and completed her master’s degree in psychology from the same institution. She is an active participant and presenter in numerous professional organizations.