Job Details

Homeless Outreach SOAR Facility Liaison
Park Center

Date Posted: Thursday, August 29, 2019  

Current Posting Expires: 10/28/2019  
Position Description - Responsibilities and Requirements:

Job Title

Homeless Outreach SOAR Facility Liaison

Reports to:

Director of Homeless Outreach Services



Original Date:

September 2014


August 2019



Entry-Level Position

Responsible for providing in-reach to individuals who currently reside in Middle Tennessee Mental Health Institute (MTMHI) who may be eligible for SSI/SSDI benefits. Responsible for communicating and initiating partnerships with the hospital staff as well as treating physicians. Responsible for assisting eligible SSI/SSDI candidates in applying for benefits and assisting them through the SOAR (SSI/SSDI Outreach, Access, and Recovery) process.




  1. Communicates and establishes partnerships with MTMHI staff as well as treating physicians.
    1. Visits MTMHI for in-reach to identify appropriate referrals
    2. Establish care with potential SSI/SSDI members prior to their discharge by developing rapport with staff and physicians.


  1. Provides in-outreach and SSI/SSDI assistance to individuals who will be/are residents of Davidson County who may be eligible for SSI/SSDI benefits and experiencing a mental illness diagnosed from the up to date DSM.
    1. Provides in-reach to such individuals, assessing their needs, and identifying those who have a disabling condition and who may be eligible for SSI/SSDI benefits.
    2. Establishes rapport with potentially eligible individuals and gathers information in order to assess eligibility for SSI/SSDI grant services.
    3. Completes required documentation for in-reach and referral within timeframes specified by the grant.
    4. Completes appropriate referrals for needed services and treatment, and links individuals to resources.
    5. Works closely with social work staff and treating physicians.


  1. Demonstrates specialized knowledge of and competency in the SOAR SSI/SSDI outreach processes and procedures.
    1. Is trained in SOAR curriculum.
    2. Completes screening/intake packet on individuals identified as potentially appropriate for program within timeframes specified by the grant.
    3. Determines whether the individual meets the requirements for inclusion into the program and documents appropriately.


  1. Collects all data necessary for completion of the SSI/SSDI application process.
    1. Collects information from referral source, screening, application, functional interview, and summary.
    2. Works closely with local SSA office to negotiate pre-release agreements for clients prior to discharge. 
    3. Submits request for treatment records from past and current providers with appropriate release of information from member.
    4. Schedules independent psychiatric evaluations when appropriate.
    5. Tracks receipt of all information and ensures adherence to program timelines.


  1. Compiles all clinical data into a comprehensive medical summary report that addresses the history of the disabling condition and the functional limitations caused by the disability.
    1. Completes a summary report on all applicants that includes description of individual’s presentation during interviews, personal and social history, physical health history, psychiatric history, and functional limitations.
    2. Ensures that medical summary report is co-signed by a Licensed Psychiatrist, Psychologist, Nurse Practitioner or M.D. for the summary to be submitted as medical evidence to SSA/DDS.


  1. Submits comprehensive medical evidence to SSA/DDS.
    1. Ensures that all relevant medical evidence is submitted to SSA/DDS within the timeframes outlined by the program.
    2. Tracks progress of application at SSA and DDS and provides additional information if requested.
    3. Informs the client once the claim is approved or denied and assist as needed.


7.       Values cultural competence and diversity

A.       Collaborates with staff, members, and the community to gain the perspectives of others having diverse opinions, abilities, values, beliefs, perspectives, and ethnic or cultural backgrounds.

B.       Takes deliberate steps to increase own cultural competency by attending trainings, events, discussions, workshops, etc.


  1. Other duties
    1. Participates in other Park Center agency activities such as special events and working designated holidays, including Thanksgiving or Christmas, as scheduled.

                                                               i.      Participates in annual Point in Time Count which involves working overnight to take a census of the local homeless population.

    1. Adheres to all program policies and procedures.
    2. Completes all other duties as assigned.



·         Bachelor’s Degree in Psychology, Sociology, Social Work or related field.

·         Must have at least 1-year prior experience in serving individuals experiencing mental illness, substance use and or homelessness, preferably in Nashville.

·         Strong ability to work within a team with flexibility to help with coverage.

·         Strong time management skills and ability to independently meet deadlines.

·         Strong communication skills and ability to foster partnerships with other providers.

·         Ability to work in a professional and ethical manner.

·         Must have proven written and verbal communication skills and computer literacy.

·         Must have a valid drivers’ license

·         Must be able to show proof of personal automobile insurance.

·         Must be insurable under Park Center's automobile insurance.




·         Will have a desk, workstation, and a shared office

·         Able to operate with many distractions

·         Routine office environment

·         Spends majority of time “in the field” including at other community agencies and where homeless individuals spend time.

·         Able to use vehicle to transport clients




·         Able to sit or stand for long periods of time

·         Able to move or lift to ten pounds

·         Able to climb inclines such as under bridges

·         Able to walk on unsteady ground such as in the woods to reach encampments








This job description is not intended to be all-inclusive and the employee will be expected to perform other reasonably related duties as assigned. Park Center reserves the right to revise or change job tasks and responsibilities.


Job Type: Full-time
Contact Information and Procedure:
Human Resources 801 12th Ave S Nashville, TN 37203
Phone: (615) 242-3756
Fax: (615) 242-3580