Job Details

Bilingual Front Desk Associate
Mercy Community Healthcare

Date Posted: Wednesday, February 28, 2018  

Current Posting Expires: 4/29/2018  
Position Description - Responsibilities and Requirements:
The front desk associate is the first impression in a medical office. The front desk associate is responsible for checking in patients, scheduling appointments, answering telephones, insurance verification, knowledge of HIPAA rules and regulations and general office duties. The front desk associate also serves to receive guests, donors, volunteers, medical vendors and deliveries, in the reception area and direct them appropriately into the clinic. This position requires applicants to be certified as a Medical Assistant or Certified Nurse Assistant.  


The front office associate is responsible for greeting patients and various types of visitors to the clinic. Their main daily duties are checking in patients for their appointments, answering telephones, and providing general information to callers and walk-in inquiries. They are responsible for gathering insurance information, recording demographic information from patients, and directing them to the appropriate waiting area. They are also responsible for numerous types of medical documents, both incoming and outgoing, as well as deliveries from various delivery companies and vendors.


·        Proper telephone etiquette                                   

·        General computer skills-Word, Excel, Outlook                           

·        Experience with EMR operating system-Greenway/PrimeSuite

·        Operational knowledge of office equipment

·        Passport Onesource- insurance verification

·        Tenncare State Database- insurance verification

·         Must be certified Medical Assistant or Certified Nurse Assistant 


Understanding and execution of customer service systems

Excellent communicator- verbal and written

Ability to multi-task

Application of HIPAA laws

Capacity to work well alone or in a group

Focus on detail

Comfortable working in a process oriented system

$13.00 per hour

Requirement:  Spanish

Job Type: Full-time
Job Categories:
  • Health Care/Medical
Contact Information and Procedure:
Fax resumes to 615-595-8030 or email, Attn:  Alan Quezada or Margaret Owens

Alan Quezada or Margaret Owens 1113 Murfreesboro Rd Suite 319 Franklin , TN 37064
Phone: (615) 814-3412
Fax: (615) 595-8030