Job Details

Independent Support Coordinator
The Arc Davidson County & Greater Nashville

Date Posted: Friday, January 11, 2019  

Current Posting Expires: 3/12/2019  
Position Description - Responsibilities and Requirements:

The Arc Davidson County & Greater Nashville is a family based non-profit organization established in 1952. We are dedicated to ensuring that the individuals we support have the opportunities to lead self-determined, meaningful and purposeful lives. Our belief is that every person has significant value and potential that should be optimized in order to be a contributing member of their community.


The Independent Support Coordinator (ISC) works with individuals and their families / legal representatives to develop plans, provide opportunities for meaningful life experiences, coordinate services, incorporate supports and monitor services to ensure that the individuals we serve are living meaningful lives. The ISC advocates for the person to have control, choice and input into decisions about their lives.  The ISC must possess the belief that every person has significant value, potential, and should live a meaningful life.


Personal Characteristics:

  • High comfort level in interacting with people with I/DD and their families
  • Ability to foster teamwork and collaboration
  • Strong interpersonal skills, including the ability to inspire and motivate.
  • Demonstrate professionalism in appearance, attitude and interactions with others
  • Willingness to ask for help when needed and to accept responsibility for mistakes, etc.
  • Responds well to / seeks out constructive criticism
  • Desire to get to know people and interact with them
  • Open to new ideas / approaches
  • Belief in every person’s value and right to live self-determined, meaningful lives in inclusive communities.

Skills Needed:

·         Minimum of a High School Diploma or equivalent

  • Excellent organizational skills
  • Ability to coordinate and facilitate meetings
  • Ability to work as a team member by always bringing issues, concerns or pending actions to the attention of all other COS members so they can be discussed and resolved between team members.
  • Ability to glean pertinent information from multiple sources and communicate that information effectively to all parties.
  • Ability to communicate professionally in multiple written and verbal formats (i.e. emails, required documentation, phone calls, etc.)
  • Excellent observational skills; Ability to think critically and plan strategically
  • Excellent time management skills
  • Excellent conflict resolution skills
  • Ability to develop, nurture and respect self-advocates and family member advocates.
  • Familiarity with Tennessee’s Department of Intellectual and Developmental Disabilities services a plus.
  • Familiarity with Microsoft Word documents and templates a plus.
  • Strong typing skills a plus.


Essential Functions:

  • Maintain communication with Circles of Support (COS) regarding what is important to and what is important for the person supported. Ensure that important events that impact people are effectively communicated between staff, COS members, and to others important to the person.
  • Provide information about: services available through the HCBS waiver, TennCare MCOs, and community resources; appeal rights; and choice of available qualified providers.
  • Provide information and assist in the Medicaid Waiver and / or TennCare appeals process when needed services are denied.
  • Advocate for people to:

·         actively participate in decision making.

·         live, work and be involved in their communities.

·         be involved in meaningful relationships

·         be valued, respected and treated with dignity

·         exercise their rights

  • Coordinate transitions between services, service providers, homes, etc.
  • Gather information for ISP’s in a timely manner so that the information remains accurate, describes the supports needed, justifies the need for services, and requests authorization for DIDD services. Send information for ISP’s to supervisor in a timely manner so that services can be requested.
  • Document all support coordination activities in accordance with established DIDD policies and The Arc’s practice.
  • Visit each person at least once a month; making sure that every third month a visit is done at home.

·         All employees are required to have a dependable car and valid insurance coverage as required by state law.

  • Assess risks and ensure that risks are communicated to all parties.
  • Promote the safety of people across all environments by maintaining communication with all involved regarding the health, safety and / or welfare of the person supported.

·         Immediately notify regional investigators, crisis pager, DHS and / or DCS of all allegations of abuse, neglect and mistreatment.  Notify the regional office and / or crisis pager within 4 hours for emergency room visits, unexpected hospital admissions, incidents involving law enforcement or mobile crisis, and incidents with potential for serious or negative consequences. Notify the regional office and / or crisis pager within 1 hour of any death.


Management Expectations:

  • Commitment to use of person centered practices
  • Projects an image that reflects favorably on The Arc

·         Assume positive intent

·         Work cooperatively with all parties

·         Display a mature, respectful attitude towards all entities

·         Use tact and diplomacy

·         Demonstrate integrity (You do what you say you’re going to do, when you say you’re going to do it.)

  • Exceptional quality of work

·         Accuracy, thoroughness, shows detail and follow up, reflects person centered practices

·         Completed timely / according to established timeframes

  • Knowledgeable in and compliant with all applicable DIDD policies and operating procedures.
  • Knowledgeable in and compliant with all policies and procedures of The Arc Davidson County
  • Establishes boundaries (find balance between work life and home life; supervisor’s expectations vs. family or provider expectations, etc.)
  • Dependability
  • Reliable transportation
  • Maintain the confidentiality of records, files and information concerning the individual and his or her family.
  • Communicate any difficulties making visits with the supervisor as soon as the problem is discovered.
  • Billing requirements must be met monthly (i.e. all visits must be completed at the right time and in the right location each month).
  • Return phone calls and emails timely (i.e. within 48 hours.)
  • Ensure that all needed documents / consents are thoroughly completed on the correct forms, signed and turned in with the annual ISP.
  • Notes must contain evidence of detailed, meaningful interaction with the person and progress towards completion of outcomes; show evidence of follow up on issues of concern until resolved; be accurately and thoroughly completed; and turned in by the 5th of the following month. Any notes returned for correction must be corrected and returned to supervisors promptly.
  • ISCs are expected to be punctual and have good attendance.


Work Schedule

·         During training the ISC must work from the office. After directors are comfortable that the ISC has a good understanding and working knowledge of their role, responsibilities and requirements, the ISC will have the option of working from home periodically, at their discretion, with prior authorization from his or her supervisor.

·         The ISC has the option of flexing his or her work hours on a day to day basis, depending on the need at the time. Work hours will consist of 7.5 hours daily, but start and end times will vary based on meeting schedules, visits, training responsibilities, etc.


Additional Requirements:

           A reliable vehicle, current driver's license/insurance, clean background check.

Job Type: Full-time
Contact Information and Procedure:
YOU MUST RESPOND WITH A RESUME IN WORD FORMAT, please have your name in the title of the document. Also include 3 work related references in your email or on your resume.  Please include your name in the subject line of the email.
Hailey Everly 50 Vantage Way, ste 202 Nashville, TN 37228
Phone: (615) 321-5699
Fax: (615) 322-9184