Clinical Coordinator - Outpatient Knoxville
Wednesday, September 11, 2019
Cumberland Heights Foundation Inc(Cumberland Heights)
Current Posting Expires:
The Outpatient Clinical Coordinator supports Cumberland Heights’ mission to transform lives, giving hope and healing to those affected by alcohol or drug addiction.
The Outpatient Clinical Coordinator is responsible for the clinical operations and resource management of an assigned clinical population or area, supervising up to three (3) Outpatient Recovery Centers. This position works with Clinical Leadership, Outpatient Program Directors and direct care staff members to ensure that all services provided are of the highest quality, meet applicable law and regulatory body standards, and carry out the organizational mission.
PRIMARY DUTIES AND RESPONSIBILITIES include the following:
1. In conjunction with Chief Outpatient Recovery Officer and the IOP Directors, this coordinating position, develops, implements, supervises, and evaluates appropriate age/population specific clinical services including continuum of care.
2. Directs day to day supervision for the assigned area, consulting with outpatient clinical leadership and Human Resources Department in the areas of recruiting, hiring, disciplinary action, and terminations.
3. Provides ongoing training, feedback, and daily clinical supervision of staff, directly and indirectly, as defined by licensure and clinical privileges, consulting with ACO/Program Director as needed.
4. Implements policies and procedures related to age/population specific program services, reviewing them with staff members at regular staff meetings and as needed.
5. Works with supervisor to design and evaluates work processes to increase quality and efficiency in caring for assigned patient population and/or area.
6. Works with supervisor to provide feedback for the budget process and to manage the financial resources of the assigned area.
7. Conducts and supervises quality improvement activities, including participation in process improvement teams, data collection, resolution of customer complaints, and other projects as assigned by the Chief Community Recovery Officer.
8. Assures the timely and effective communication of service delivery and quality measures in accordance with the needs of the billing department, quality management office, and HR timelines.
9. Participates in public relations and marketing activities for the organization as needed
10. Provides limited direct care services as needed within scope of practice defined by licensure and clinical privileges.
11. Performs CPR and First Aid as needed.
12. Ensures that a welcoming, safe and healing environment is maintained for each patient and family throughout the continuum of care.
13. Recommends ways to improve the quality and delivery of services.
14. Ensures proper handling and distribution of company funds.
15. Maintains confidentiality of company and patient information.
16. Reacts productively to change.
17. Performs other duties as assigned.
Supervises department staff, clinical and clerical, in conjunction with Outpatient Clinical Leadership. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, in conjunction with CCRO and/or Program Director.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
Master’s Degree in Counseling or related field or LADAC required; LPC, MSHP, LCSW or equivalency preferred; a minimum of five (5) years age/population/area specific clinical experience; a minimum of two (2) years supervisory experience preferred with ability to provide clinical supervision to counselors and therapists strongly preferred; and/or equivalent education or experience in job related activities
Ability to lift up to 20 pounds; ability to speak, hear, see, sit and reach; ability to speak, read and write in English; excellent problem-solving, analytical and interpersonal skills; excellent written and oral communication skills; financial management and decision making skills; program evaluation and development skills; organizational skills for managing and prioritizing multiple tasks and assignments; good supervisory and motivational skills; working knowledge of Microsoft Office and ability to learn and use EMR software; knowledge of state of the art drug/alcohol treatment options; through familiarity with Twelve Step philosophy with ability to teach and model same; knowledge of and ability to apply information regarding cultural/age/population specific characteristics to the patients in the assigned area; ability to deescalate a person in crisis in a calm and supportive manner and to teach same; CPI, CPR, First Aid certified or eligible. If recovering from an addiction, one year recovery required with five years preferred. Travel between locations and to Nashville with rare or limited overnight travel required.
Position is in an office and clinical setting that involves everyday risks or discomforts requiring normal safety precautions. Position is in contact with persons who may be chemically impaired and/or volatile and require additional safety precautions. Position is subject to long hours and some travel. Position may be subject to rotating on-call responsibilities.