Project Access Nashville Specialty Care (PANSC), a program of the Nashville Academy of Medicine, provides access to specialty care to Nashville’s uninsured who are 200% or below of poverty. The program coordinator serves as the front-line liaison between patients, clinics, physicians and hospitals. The position plays an integral role in maintaining the integrity of the program, and directly interacts with patients, physicians and hospitals daily. The ability to protect confidential information is critical, and excellent communication skills, both written and verbal, are essential. Position is full-time.
- Maintains positive relationships with clinics, physicians, and their staffs. Requires ability to interact with a variety of people.
- Directly responsible for managing referrals from clinics into volunteer network, with precise attention to detail, process and follow-through.
- Collects and evaluates financial and residency information from patients.
- Must handle difficult interpersonal situations with integrity
- Significant data entry, record maintenance and frequent generation of reports
- Position serves as primary receptionist and is expected to answer incoming phone calls
- All other duties as assigned.
- Requires a minimum of a two-year college degree. Four-year degree preferred.
- One year of work experience preferred. Internship experience may also be considered.
- Exceptional interpersonal and relational skills are required.
- Strong attention to detail is required.
- Must be a team player.
- Strong technical and analytical skills required.
- Ability to quickly learn and adapt new skills required.
- Exceptional multi-tasking skills are critical for success in this role.
- Excellent customer service and organizational skills required.
- Proven ability to communicate both in written and verbal forms with people from a variety of backgrounds.
- Proficiency in the Microsoft Office suite of computer programs (Word, Excel, etc.) is required.
- Spanish proficiency a plus.
· Work closely to coordinate patient care
· Track, manage, process referrals from clinics into PANSC network
o Receive fax / discuss medical issue with clinic provider
o Examine medical records to determine need
o Determine eligibility of patients
§ Collect financial/housing records
o Call volunteer physician’s office for appointment
o Send letter / cards to patient, physician and clinic
o Re-verify each patient annually
· Verify patients eligibility with hospital, physician offices
· Work with director to recruit new volunteer physicians to program as available
· Assist with prescription fulfillment issues
· Work with director to resolve patient billing issues
· Patient Advocacy (Helping them locate other resources that we don’t provide like mental health or dental or helping them find additional resources when they don’t qualify for our program and help patients find additional resources when a specialist requests like eye glasses or wound care supplies)
· Present to providers or patients as needed about the program
· Keep program documents and procedures updated
· Answer calls that come in to the Project Access Nashville main line.
The Nashville Academy of Medicine is an equal opportunity employer.